FAQ
General
What is Purse Passion?
Purse Passion is an online store offering handbags and related accessories through our e-commerce website.
Where do you ship?
Purse Passion currently ships only within the United States. We do not offer shipping outside the United States.
What currency are your prices listed in?
All prices are listed in United States Dollars (USD) unless otherwise stated.
Orders & Payments
What payment methods do you accept?
We accept payment methods available during checkout, which may include Visa, Mastercard, American Express, Discover, debit cards, and other available payment options.
When will my order be processed?
Orders are generally processed within 1–3 business days after successful payment confirmation. Orders are processed Monday through Friday.
Can my order be cancelled?
An order may be refused, limited, or cancelled due to product unavailability, pricing errors, incomplete information, or suspected unauthorized or fraudulent activity.
Shipping
How long does delivery take?
Orders generally require 1–3 business days for processing and 6–9 business days for transit. Estimated total delivery time is 7–12 business days.
How much is shipping?
We charge a flat shipping rate of $15 USD per order.
Will I receive tracking information?
Tracking information may be provided after your order has shipped when available from the selected shipping carrier.
Are delivery times guaranteed?
No. Delivery times are estimates and may be affected by carrier delays, weather, transportation disruptions, high shipping volumes, or other circumstances outside our control.
Return & Refund
Do you accept returns?
Yes. Customers may request a return within 30 days from the date of delivery, provided the return meets our return conditions.
Who pays for return shipping?
Customers are responsible for all return shipping costs. Purse Passion does not provide prepaid return shipping labels.
Do you offer exchanges?
No. Purse Passion currently does not offer product exchanges.
Do you charge a restocking fee?
No. Our restocking fee is $0 USD.
How long does a refund take?
Approved refunds are generally processed within 10 business days after the returned product has been received and reviewed. Refunds are generally issued to the original payment method, where applicable.
Contact
How can I contact Purse Passion?
You can contact us at support@pursepassion.shop
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-5)
Chat Support: 24/7
Final Note
These FAQs are provided for general informational purposes. Customers are encouraged to review our Privacy Policy, Shipping Policy, Payment Policy, Returns & Refunds Policy, Contact Us page, and Terms & Conditions for complete information regarding our store policies and procedures.