Returns & Refunds Policy
This Returns & Refunds Policy explains the conditions under which customers may request a return and receive a refund for products purchased from Purse Passion.
By placing an order through our website, customers acknowledge and agree to the terms outlined in this policy.
Return Window
Customers may request a return within:
30 Days From The Date Of Delivery
Return requests submitted after the 30-day return period may not be eligible for review.
Eligible Returns
Purse Passion accepts returns for both:
Defective Products
Returns may be requested if a product is received:
- Damaged
- Defective
- Different from the item ordered
Customers may be asked to provide relevant information regarding the issue.
Non-Defective Products
Returns may also be requested for non-defective products within the return window, provided the return meets the conditions described in this policy.
Return Conditions
To be eligible for a return, products should:
- Be returned within the applicable return period
- Be returned in their original condition
- Include all original components where applicable
- Not show excessive wear, misuse, or alteration
Failure to meet these conditions may affect return eligibility.
Return Authorization
Customers should contact Purse Passion before sending any product for return.
Return instructions will be provided after the request has been reviewed.
Returns sent without prior authorization may not be accepted or may experience processing delays.
Return Shipping Costs
Customers are responsible for all return shipping costs.
This includes:
- Return postage
- Shipping carrier charges
- Any expenses associated with returning the product
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Return Labels
Purse Passion does not provide prepaid return shipping labels.
Customers are responsible for arranging and paying for their own return shipment.
Exchanges
At this time, Purse Passion does not offer product exchanges.
Customers wishing to purchase a different item may place a new order through the website.
Restocking Fee
Purse Passion does not charge a restocking fee.
Restocking Fee: $0 USD
Inspection of Returned Products
Returned products may be reviewed after they are received.
This review may include:
- Verification of the returned item
- Confirmation that return conditions have been met
- Review of the order information
Return approval is subject to this review.
Refund Eligibility
Refund eligibility is determined after the returned product has been received and reviewed.
If approved, the refund will be processed according to the terms described below.
Refund Method
Approved refunds are generally issued to the original payment method used for the purchase, where applicable.
The available refund method may depend on the payment provider.
Refund Processing Time
Approved refunds are generally processed within:
10 Business Days
After processing, additional time may be required by banks or payment providers before the funds appear in the customer’s account.
Late or Delayed Refunds
If a refund has not appeared within the expected timeframe, customers should:
- Check their bank or card account.
- Contact their financial institution.
- Contact their payment provider.
- Contact Purse Passion if additional assistance is required.
Additional processing delays may occur outside our control.
Incorrect or Damaged Products
If a customer receives:
- A damaged product
- A defective product
- An incorrect product
They should contact our support team as soon as reasonably possible and provide:
- Order number
- Product information
- Description of the issue
Supporting information, such as photographs, may be requested to assist with review.
Returned Packages
If a shipment is returned because of:
- Incorrect shipping information
- Failed delivery attempts
- Refused delivery
Additional shipping charges may apply before the order can be shipped again.
Return or refund eligibility will be reviewed according to this policy.
Non-Eligible Returns
Return requests may not be accepted in situations including, but not limited to:
- Requests submitted after the return period
- Products returned in a condition inconsistent with this policy
- Returns sent without prior authorization
- Returned products that do not correspond to the original order
Each request will be reviewed using the available order information.
Customer Responsibility
Customers are responsible for:
- Following return instructions
- Packaging returned products appropriately
- Providing accurate return information
- Retaining shipment records where available
Purse Passion is not responsible for returned packages that are lost or damaged while being shipped back by the customer.
Policy Updates
Purse Passion reserves the right to update or modify this Returns & Refunds Policy at any time.
Any changes will become effective upon publication on this page.
Contact Information
For return or refund inquiries, customers may contact:
Business Name: Purse Passion
Email: support@pursepassion.shop
Chat Support: 24/7
Business Days: Monday – Friday
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Address:
9416 Woodford Dr, Little Rock Arkansas 72209, United States
Final Note
By placing an order through the Purse Passion website, customers acknowledge that they have read, understood, and agreed to this Returns & Refunds Policy, including the return period, refund processing timeframe, and customer responsibilities described in this policy.